Actual Headline: "My Mom Ordered One iPad And Best Buy Sent Five"
Alexa’s boyfriend got an iPad for Christmas from his mother. Well, that’s not quite true. His mother ordered one iPad, and had it shipped to him. What arrived on their doorstep was a very large and heavy box that was big enough to hold five iPads. Because it did. At the core of this story is an ethical dilemma. Best Buy wasn’t calling Alexa’s boyfriend or his mother to find out where the iPads had gone. The average customer service call-center rep probably doesn’t have instructions for this situation in their binder of scripts. Alexa sent off an e-mail, but received no response. Let’s stop the story here for a moment, Choose Your Own Adventure-style, and ask:
Now back to the story… Legally, anything shipped to your home is yours to keep. In Alexa's case, she contacted Best Buy and was told, 'we acknowledge that we obviously made a mistake, but in the spirit of the holidays, we encourage you to keep the additional iPads and give them to people in need – friends, family, a local school or charity." Wow.